With the tip properly inserted pull on both the tool and the wire with a gentle pull. If it doesn't come out, the tool was likely not inserted correctly so either push it in more or twist it to a different position (or both). Perhaps you should have used another tip that fits tighter around the pin. Using this tool, one may readily convert a straight-thru cable to a file-transfer (null-modem) cable, etc.
There can be problems using the "insertion/extraction" tool. If the tools will not insert on the back of the pin, it could be that the pin was not neatly crimped to the wire and is sort of square where it should be round, etc. If a pin starts to come out but will not pull out all the way, the pin may be bent. Look at it under a magnifying glass. Straightening a pin with needle-nose pliers may damage the gold plating but you may have to straighten it to remove it. Sometimes a stuck pin may be pushed out with a thick screwdriver blade tip (or the like) but if you push too hard you may gouge the plastic hole or bend the pin:.
Don't try soldering unless you know what you're doing or have read about how to do it.
Installing RJ connectors
These are telephone modular connecters one type of which is used for most ordinary telephones. But there are many different types (see RJ Modular Connectors).
These are not easy to reuse. You might be able to pull the wires out, push in something wedged that would lift up the gold-colored contacts and reuse the connector. There are special crimping tools used to install them; a different tool for each type.
If you don't have a crimping tool, installation is still possible (but difficult) using a small screwdriver (and possibly a hammer). Push in the cable wires and then push each gold-colored contact down hard with a small screwdriver that will just fit between the insulating ridges between the contacts. You may damage it if you fail to use a screwdriver with a head almost the same thickness as the contacts or if the screwdriver slips off the contact as you are pushing it down. You may also use a small hammer to pound on the screwdriver (push first by hand).
Be sure to not hurt the "remove lever" on the connecter when you push in the contacts. Don't just set it down on a table and push in the contacts. Instead, put a shim (about 1 mm thick) that fits snugly in the crevice between the lever and the body. For such a shim you may use thick cardboard, several calling cards, or wood. Since the bottom of the connector (that you will put on the table) isn't level (due to the "remove lever), make sure that the table top has something a little soft on it (like a sheet of cardboard) to help support the non-level connector. Even better would be to put another 1mm shim under the first 6mm of the connector, supporting it just under where you see the contacts. A soft tabletop wouldn't hurt either. Another method (I've never done this) is to hold the connector in a vice but be careful not to break the connector.
As compared to using a crimping tool, installing it per above takes a lot longer and is much more prone to errors and failure but it's sometimes more expedient and a lot cheaper than buying a special tool if you only have one or two connectors to install.
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